All Courses
8 courses available
BeginnerTime & Attention Management
"We waste time because we think we have time"
by Sherlet Neal Lopez, MPM, CSM, JP
BeginnerPublic Speaking and Presentation Skills
“All speaking is public speaking, whether it’s to one person or a thousand.” Roger Love.
by Sherlet Neal Lopez, MPM, CSM, JP
BeginnerCustomer Service: Telephone Etiquette
Telephone etiquette is a set of polite, professional behaviors used to communicate clearly and respectfully over the phone.
by BZLearn Admin
BeginnerUnderstanding and Developing Emotional Intelligence - Level 2
"Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and freedom"
by Sherlet Neal Lopez, MPM, CSM, JP
BeginnerUnderstanding and Developing Emotional Intelligence - Level 1
"The greatest of all faults is to be conscious of none" Thomas Carlyle
by Sherlet Neal Lopez, MPM, CSM, JP
BeginnerAnger Management 101
Remember no one makes you angry; you decide to use anger as a response
by BZLearn Admin
IntermediateBuilding Skills for Managing Conflicts and Emotions - Level 2
Excellent communication doesn’t just happen naturally. It is a product of process, skill, climate, relationship and hard work."
by Sherlet Neal Lopez, MPM, CSM, JP
IntermediateBuilding Skills for Managing Conflicts and Emotions - Level 1
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.” – Thomas Crum
by Sherlet Neal Lopez, MPM, CSM, JP