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Belize Institute for Service Excellence, Leadership & Research
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@sherlet.rose.neal
8 courses available
"We waste time because we think we have time"
by Sherlet Neal Lopez, MPM, CSM, JP
“All speaking is public speaking, whether it’s to one person or a thousand.” Roger Love.
Telephone etiquette is a set of polite, professional behaviors used to communicate clearly and respectfully over the phone.
by BZLearn Admin
"Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and freedom"
"The greatest of all faults is to be conscious of none" Thomas Carlyle
Remember no one makes you angry; you decide to use anger as a response
Excellent communication doesn’t just happen naturally. It is a product of process, skill, climate, relationship and hard work."
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.” – Thomas Crum
Facilitator-led, face-to-face courses. Click a course for full details and to book.
Develops a culture of customer service excellence that results in customer delight. Gives participants a road map for examining and improving the service they provide at both the individual and organizational levels.
Helps participants identify, understand and resolve workplace conflict. Covers conflict styles, proven resolution techniques, and the communication and emotional-intelligence skills needed to turn conflict into constructive outcomes.
Helps teams align around a shared direction. Participants define their values, vision and mission — and bring them to life so everyone moves toward the same goal, with a clear plan to execute and resource it.
Introduces the fundamentals of managing projects from start to finish — the project life cycle, the ten knowledge areas, project charters, scope and the triple constraint, and risk management.
Improves how people communicate and work together.
Unlike IQ, your EQ can keep growing. Participants discover what emotional intelligence is and how to improve it — managing emotions at work, strengthening professional relationships, and reading the social cues that move a career forward.
Helps participants kick bad habits and replace them with routines that lead to real success.
Equips supervisors to lead with greater self-awareness and impact. Covers leadership development, communicating effectively with the team, and improving and motivating employee performance.
Change is constant, and how we manage it matters. This course builds the skills to lead smooth transitions, turn change into innovation, and manage the stress that change often brings.
Equips leaders with the skills needed to lead today — emotional intelligence, communication, motivation, decision-making, innovation, coaching, conflict management and empathy.
Helps participants take control of their day. Covers identifying time-wasters and barriers, setting goals, prioritizing with proven tools, and building the discipline and systems to get more done.
Sharpens participants’ written communication. By the end, they can write clear correspondence, expand business vocabulary, refine grammar and punctuation, and improve overall writing.
Engaged employees are more productive, focused and organized — and happy staff produce better results. This course builds the skills to keep employees motivated, engaged and fulfilled.
Today's workforce faces burnout and stress in epidemic proportions. This workshop explores the causes of stress and offers practical, everyday strategies to recognize, manage and reduce it.
Builds the confidence and skills to deliver engaging presentations and training. Covers everything from overcoming the fear of public speaking to capturing an audience and closing with impact.
A company's sales force is its frontline for revenue and growth.
Helps participants reflect on their current role, define where they want to be and how to get there. They examine fixed mindsets and limiting beliefs and chart a practical pathway to growth.
Builds the critical-thinking and problem-solving skills needed in today's workplaces — examining thought processes, asking the right questions, challenging assumptions and working through problems to make better decisions.
Examines ethics, ethical behaviour and ethical dilemmas, and how our morals and values shape professional conduct.
Explores sexual harassment, violence and bullying in the workplace. Covers key concepts and practical strategies for preventing and addressing these issues and promoting a safe, inclusive environment — tailored to the responsibilities of both employees and managers.
Designed to strengthen leaders' communication skills — improving people skills and building the confidence to lead conversations, give feedback and handle difficult conversations professionally.
Explores what a positive workplace culture is, why it matters, and how to build one — through accountability, psychological safety, strong core values and the leadership behaviours that shape culture.
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Intermediate
Intermediate