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"Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and freedom"
Instructor: Sherlet Neal, MPM, CSM, JP · Sherlet Neal Lopez, MPM, CSM, JP
One-time payment · Lifetime access
Enroll Now — $40.00In order to participate fully in this course you wil first need to take our course entitled "Understanding Emotional Intelligence." In this course we will go a little deeper with Emotional Intelligence and build on what you already learned in the first course. We will explore the other three components of EI which are Self-management, Social Awareness and Social Management. We will recognize that EI is a game changer in the work place and that it is possible through self regulation to unlearn some of the behavious that we identified in the first course. Course objectives: At the end of this course participants will be able to: • Apply techniques to manage stress and stay composed under pressure. • Recognise and respond appropriately to the emotions of others. • Use EQ skills to strengthen communication, teamwork, and conflict resolution
7 sections · 20 lessons · 7 min
Sherlet Neal Lopez, MPM, CSM, JP
Sherlet Neal Lopez is the Managing Director of The Belize Institute for Service Excellence, Leadership and Research (BISELaR). She is an internationally certified Customer Service Manager, with the Institute of Citizen Centered Services (ICCS) of Toronto, Canada. Ms. Neal also holds a Master’s Degree in Project Management from UCI Costa Rica; and a wealth of experience in both the private and public sector. She is an adjunct lecturer at the University of Belize, a skilled and dynamic training facilitator, public speaker, author, actor, playwright and entrepreneur. Sherlet is best known locally for her leading role in Belize’s First Dramatic Television Series, “Noh Matta Wat”. She is dynamic, energetic and her style of training is highly engaging! Vision: “Inspired people who are serving with passion and excellence”
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