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October 12, 2023
Conflict Management
Conflict resolution can be defined as the informal or formal process that two or more parties use to find a peaceful solution to their dispute. This training will review types of conflicts and instruct in the skills needed to resolve most conflicts. A number of common cognitive and emotional traps, many of them unconscious, can exacerbate conflict and contribute to the need for conflict resolution.
Course Content
About the instructor
Sherlet Lopez
Managing Director
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<li>Customer Service Management, Institute of Citizen Centered Services, Toronto</li>
</ul>
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<p>Sherlet Neal Lopez is the Managing Director of The Belize Institute for Service Excellence, Leadership and Research (BISELaR) and Co-Owner of BzLearn.com; Belize’s first online learning platform and training hub.</p>
<p>She is an internationally certified Customer Service Manager, with the Institute of Citizen Centered Services (ICCS) of Toronto, Canada. Ms. Neal also holds a master’s degree in Project Management from UCI Costa Rica; and a wealth of experience in both the private and public sector.</p>
<p>She is a lecturer at the University of Belize, a skilled and dynamic training facilitator, public speaker, author, actor, playwright and entrepreneur.</p>
<p>Sherlet is best known locally for her leading role in Belize’s First Dramatic Television Series, “Noh Matta Wat”.</p>
26 Courses
0 students
