During this session we will cover the basic component of Emotional Intelligence (EI) and compare it to Intelligence Quotient (IQ). We will answer the important question, why are businesses hiring persons with higher EI over those with higher IQ? During this session we will also look at Self-Awareness and take a look at those emotional triggers and how to manage them so you can be well on your way to developing a higher EI.

Self-management is the ability to control or redirect disruptive impulses and moods; the ability to think before acting and to suspend judgment. How effective am I in regulating my moods as to minimize their impact on others? To what extent am I able to suspend judgment of others and their ideas in order to gain a full understanding first? When confronted with situations that are displeasing to me, am I able to take the time to think clearly about them before reacting or responding? When I receive critical feedback from others, am I able to take in the feedback and respond in a constructive manner without acting defensively or attacking the provider of the feedback? To what extent am I comfortable with ambiguity and change?

Social awareness is the first component of social competency and lays the foundation for building solid work relationships. It involves listening and keen observations, often simultaneously. Leaders are constantly challenged to discern employees’ emotions in the moment, while remaining actively engaged in the conversation or dialogue. Doing this successfully requires high levels of empathy and adept social skills. Let’s explore these two areas more fully.