Topic: Customer Service Excellence: Gold Standard  

The “Customer Service Excellence” training focuses on developing a culture of customer service excellence, which results in customer’s delight. It provides participants with a roadmap for examining and improving the service they provide at both the individual and organizational level. During this course participants will also reflect on their roles in delivering the service promise.

The training will highlight

• Best Practices of World-class Customer Service Providers
• Utilize Body Language, Active Listening, and Questioning Skills as Vital Communication Tools
• Develop a Service Excellence/Customer-focused Mindset
• Dealing with difficult customers
• Internal Customer Service
• The need to keep the Service Promise alive