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Customer Service Excellence – Gold Standard

Description

Topic: Customer Service Excellence: Gold Standard  

The “Customer Service Excellence” training focuses on developing a culture of customer service excellence, which results in customer’s delight. It provides participants with a roadmap for examining and improving the service they provide at both the individual and organizational level. During this course participants will also reflect on their roles in delivering the service promise.

 

The training will highlight

  • Best Practices of World-class Customer Service Providers
  • Utilize Body Language, Active Listening, and Questioning Skills as Vital Communication Tools
  • Develop a Service Excellence/Customer-focused Mindset
  • Dealing with difficult customers
  • Internal Customer Service
  • The need to keep the Service Promise alive

Topics for this course

8 Lessons2h

Module I – Cultivating a Culture of Service Excellence

Culture of Service Excellence00:00:00
Characteristics of Service Excellence
Developing an Excellence Mindset
Reflection – What motivates you to serve

Module II – Customer Service vs. Customer Experience

Drivers of Service Excellence

Model III – Dealing With Difficult Customers

The Internal Customer

About the instructor

5.00 (12 ratings)

19 Courses

526 students

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